Privacy policy and terms of use

This policy explains how Thomas McKnight & Daughters Ltd. (“we”, “us”) handles personal information collected through this website, and sets out the terms for using it.

1. Who we are

Thomas McKnight & Daughters Ltd. is a company registered in Scotland (company number SC265397), with its registered office at 48 West George Street, Glasgow, G2 1BP. We are the controller of the personal information described in this policy. You can contact us at sales@tommcknight.co.uk or on +44 (0)1584 514111.

2. What we collect

When you send an enquiry, we collect the details you give us: your name, company, email address, telephone number, delivery country, type of business, approximate volume, the cuts you’re interested in and your message.

Like most websites, our hosting provider records technical information in server logs, such as your IP address, browser type and the pages requested. We use it only to keep the website secure and working.

We don’t use this website to collect sensitive information, and we ask you not to include it in your message.

3. How we use it and why

• To reply to your enquiry and prepare quotations. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to trade enquiries.
• To manage our relationship with you if you become a customer, and to meet our legal, tax and accounting obligations.
• To keep the website secure, based on our legitimate interest in protecting our systems.

We will only send you marketing emails where the law allows it, and every message will let you opt out.

4. Who we share it with

We share personal information only with service providers who help us run the website and our email, acting on our instructions, including the Google and Apple cloud services we use for email and document storage; with our professional advisers; and with authorities where the law requires it. We never sell your information.

5. International transfers

If personal information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner.

6. How long we keep it

Enquiries that don’t lead to business are kept for up to two years. Customer records are kept for as long as tax and company law require, normally six years after the end of the financial year they relate to. Server logs are kept for a short period set by our hosting provider.

7. Your rights

You have the right to ask for a copy of your personal information, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email us at the address above. We will reply within one month.

8. Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).

9. Cookies

Read our cookie policy to see what this website stores on your device.

10. Terms of use

The information on this website is general guidance about our business and products. It is not an offer to sell: prices, specifications and availability are confirmed in writing for each order. We take care to keep the content accurate but cannot guarantee it is always complete or up to date.

The text, photographs and logos on this website belong to us or are used with permission, and may not be copied for commercial use without our written consent. Certification marks belong to their respective owners.

Nothing in these terms limits any liability that cannot be limited by law. Otherwise, we are not liable for any loss arising from use of this website. These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.